Important updates

Golden Physicians Medical Group

ACSI is not assigned to take calls for GPMG. In any case ACSI agents receive these calls, please transfer these calls back to the CSC. Here are the queue assignments for GPMG. Please add to your worksheet.

• csc_claims_elegibility_prv_for_gpmp
• csc_prior_authorization_prv_for_gpmp
• csc_outpatient_cm_prv_for_gpmp
• csc_prior_authorization_mem_for_gpmp
• csc_prior_authorization_mem_for_gpmp_spn
• csc_claims_elegibility_mem_for_gpmp
• csc_claims_elegibility_mem_for_gpmp_spn
• csc_outpatient_cm_mem_for_gpmp_eng
• csc_outpatient_cm_mem_for_gpmp_spn

Documentation Reminder

For Authorization status, notes must include

• Date Requested
• Specific Specialty

For Claim/Appeal status, notes must include

• Date of Service
• Billed amount